Category » Billing and Activation

There were 9 questions found in this category:

1. What is your return policy?
   VUDU offers a 30-day satisfaction guarantee which means, if for any reason you wish to return a box purchased directly through VUDU’s website within thirty days from the date it was shipped, we will refund the price of the box. Purchases made from other retailers are subject to their respe ...
2. Is it possible to suspend my VUDU service if I am going out of town for an extended period of time?
   It would not be necessary to suspend your VUDU service because there are no monthly service charges for VUDU; VUDU is strictly a pay-as-you-go service. If you would like to prevent your VUDU box from being capable of ordering movies in the future, you may contact VUDU Customer Care and we will ...
3. If the power goes out in my house and I’m unable to finish the movie I was watching, will I still need to pay the rental fee?
   Under some circumstances, we can credit the cost of a movie-rental for customers in good standing. If you were not able to finish the movie you were watching because of the power outage and your account is current, we will be happy to credit the cost of the movie rental charge to your account.
4. How long does the activation process take?
   The activation process can be done online at www.vudu.com/activation. Between activation and a short Guided set-up video, you will be watching your first movie within minutes!
5. How can I check on the status of my order?
   Please contact VUDU Customer Care using our web form. http://supports.vudu.com//contact.php
6. Does VUDU display the AVN adult titles I rent or own on my account’s Movie History?
   No. We will not display the names of adult titles you have rented or purchased on your statement. They will be referenced as title numbers.
7. How much are the movies on the AVN Adult Channel on VUDU?
   Standard definition titles are $6.99 to rent and $19.99 to own. HD titles are $8.99 to rent and $29.99 to own.
8. How does billing work?
   You pay for content as you go. Our billing functions in the following way: When setting up your account, you provide a credit card and choose an amount ($20, $50, or $100, with $50 being the default amount) to charge the card and create a positive balance in the account. As you rent or purchase ...
9. How can I correct a mistake in my order?
   Please contact VUDU Customer Care via email at orders@vudu.com or by phone at 888-554-VUDU (8838).