Category » Billing

There were 9 articles found in this category:

1. How much does VUDU cost?
   Generally. one-time movie rentals range from $.99 to $5.99. VUDU also features movies from select independent studios that are still in theaters. These rentals may be priced higher than standard rentals. Purchased movies range from $4.99 to $24.99. This price for the hardware is comparable to ...
2. How can I increase or change the deposit amount on my account?
   Billing now works on a pay-as-you-go system so there is no need to increase or change the deposit amount on your account. You are now charged per rental/purchase and there is no need to have a running account balance.
3. How does billing work?
   You pay for content as you go. Your credit card will be charged per transaction so you are only paying for the content you purchase or rent. VUDU keeps a summary and detailed accounting of all charges online and may be viewed there by account-holders. You won’t have to deal with another mo ...
4. Do VUDU Credits expire?
   VUDU Credits, also known as VUDU Bucks, do expire. Expiration varies depending on the type of VUDU credit. Expiration is typically 30 days or 1 year from the date of issue.
5. Do VUDU Credits expire?
   VUDU Credits, also known as VUDU Bucks, do expire. Expiration varies depending on the type of VUDU credit. Expiration is typically 30 days or 1 year from the date of issue.
6. What is your return policy?
   VUDU offers a 30-day satisfaction guarantee which means, if for any reason you wish to return a box purchased directly through VUDU’s website within thirty days from the date it was shipped, we will refund the price of the box. Purchases made from other retailers are subject to their respe ...
7. How do I cancel my VUDU service?
   We’re disappointed that you no longer wish to use the VUDU Service. To cancel, simply call Customer Care at 888-554-VUDU (8838) and an agent will assist you.
8. Is it possible to suspend my VUDU service if I am going out of town for an extended period of time?
   It would not be necessary to suspend your VUDU service because there are no monthly service charges for VUDU; VUDU is strictly a pay-as-you-go service. If you would like to prevent your VUDU box from being capable of ordering movies in the future, you may contact VUDU Customer Care and we will ...
9. If the power goes out in my house and I’m unable to finish the movie I was watching, will I still need to pay the rental fee?
   Under some circumstances, we can credit the cost of a movie-rental for customers in good standing. If you were not able to finish the movie you were watching because of the power outage and your account is current, we will be happy to credit the cost of the movie rental charge to your account.