Category » General

There were 42 questions found in this category:

1. How does VUDU work?
   VUDU uses patent-pending technology developed over the past several years to deliver movies instantly over the Internet directly to your TV. VUDU employs a unique peer-based distributed network model that enables robust and efficient delivery of movies to each home. This model has allowed VUDU ...
2. Can I buy movies or only rent them?
   Our agreements with studios dictate on a case-by-case basis whether a film is available for rental, purchase, or both. Most often, you can do both. If you purchase a movie, it is stored permanently on your box. If you rent a movie, it remains on the box unwatched for 30 days. Once you press pl ...
3. When I rent a movie, do I have to pay to watch it more than once?
   You can watch a rented movie as many times as you like within the 24-hour period initiated by starting to view the movie. After that, you may opt to extend the rental at a reduced price (Discounted Extended Rental) or buy the movie and store it permanently on your box. Extended rentals are only ...
4. Less than two hours remain in my movie rental period. Can I still watch the movie?
   Yes, but once you initiate the 24-hour viewing period by starting to play a movie, it is inflexible. You can only continue to view the movie until the 24-hour period expires. If you would like to finish the movie after this time, you may opt to extend the rental at a reduced price (Discounted Ex ...
5. How do Extended Rentals work?
   After a rented movie expires, you may extend the rental for a discounted price. This option is available for 7 days following the expiration of the original rental. Once a rental is extended, the movie is available under the same terms as all rentals: you may store the movie for up to 30 days wi ...
6. How long do rentals last?
   When you rent a movie, it is stored and available for 30 days while unwatched. Once you press “play,” a 24-hour viewing period is initiated. You may watch the movie as many times as you wish during this 24-hour period. The rental will expire at the end of the 24-hour period or the en ...
7. Why do some movies say “Click wheel for more info” instead of “Press PLAY/PAUSE for trailer”?
   While most movies on VUDU have a trailer, some do not. We do our best to keep our content as complete as possible, but in some cases trailers are just not available.
8. Which operating system/what sort of software runs the VUDU box?
   The VUDU box runs a specially designed, proprietary operating system.
9. Why aren't VUDU movies less expensive than renting a video at the video store?
   We believe that our pricing is comparable to that of video stores and competitive with that of other services that enable you to watch movies at home, especially given the features it provides that are not available through other services: you can choose from approximately 5,000 movies on the V ...
10. Where can I see a demo of the product?
    Vudu is available at many Tweeter and Magnolia Home Theater locations as well as various Best Buy stores in Southern California. These stores will have a Vudu unit available for demo purposes.
11. When I first power up my VUDU box, how long should I wait before seeing something?
    When VUDU boots, you should see something on the screen within 45 seconds. The box should be fully booted about two minutes after that. Please consult the Quick-start Guide or User Guide if you do not see any picture within the above times. Connecting power to the box should be the LAST ste ...
12. I want to see a movie that isn't on the list...what do I do?
    VUDU maintains great relationships with its movie studio partners, and we're always open to suggestions. You can email us at comments@vudu.com.
13. How can I reach VUDU Customer Service?
    VUDU Customer Care may be contacted using our web form. http://supports.vudu.com//contact.php
14. Can I take my VUDU box with me when I travel?
    Yes, but if you are not able to connect your VUDU box to an Internet connection at your destination, you will only be able to play movies that you own or have already rented. With 30-day storage for rentals, it’s easy to load up the box with movies for a vacation and watch them no matter ...
15. Can I download the user manual?
    Yes, our manual, which we call the User Guide, is available as a PDF on the Documentation page of our website. It is located at: http://www.vudu.com/vudu_documentation.html?application=faq
16. What’s included with the VUDU box?
    You’ll find the following items in the VUDU shipping container: the VUDU Box, the VUDU remote, RF antenna, power supply & AC cord, HDMI cable, Ethernet cable, composite video with analog stereo audio cable, and Quick-start Guide. The VUDU box does not include the VUDU wireless kit or a ro ...
17. Will VUDU work wirelessly?
    The VUDU box itself is not wireless, but the VUDU Wireless Kit easily creates a secure wireless network dedicated to the VUDU box. The kit contains two pre-paired 802.11g adapters, one for the box and the other for your Internet router, with no configuration or passwords required. VUDU’s ...
18. What if I have questions about the AVN Adult Channel?
    You can always contact us using our web form and we will help you out. http://supports.vudu.com//contact.php
19. Can I see a list of movies available in the VUDU catalog?
    We have an interactive catalog on our website. You can view it on our web site at www.vudu.com.
20. What is AVN?
    AVN is the adult industry’s standard for ratings and recommendations. Where available, titles on VUDU’s AVN channel display their AVN star rating (one to five stars).