View Articles by Category
There are no sub categories
Category » Service
Customer Care and service related question and answers.
There were 33 articles found in this category:
How does my free trial work? How does my VUDU account?
Your free trial will be credited to your account balance. When you watch a movie on VUDU, the cost of that movie will be deducted from your free trial credit in your VUDU account. Once you have used up your free trial credit or once it has expired, VUDU will use the credit card bill ...- How do Extended Rentals work?
After a rented movie expires, you may extend the rental for a discounted price. This option is available for 7 days following the expiration of the original rental. Once a rental is extended, the movie is available under the same terms as all rentals: you may store the movie for up to 30 days wi ...
- How do I find the special features for Avatar?
To find the special features for Avatar, search for the movie by title. Once the movie has been selected, scroll down to Special Features. If you do not see special features, you can power cycle your VUDU device. Once the device re-connects to the VUDU service, it will see the latest content ava ...
- Do VUDU Credits expire?
VUDU Credits, also known as VUDU Bucks, do expire. Expiration varies depending on the type of VUDU credit. Expiration is typically 30 days or 1 year from the date of issue.
- Do VUDU Credits expire?
VUDU Credits, also known as VUDU Bucks, do expire. Expiration varies depending on the type of VUDU credit. Expiration is typically 30 days or 1 year from the date of issue.
- If I own both platforms (Amadeus & Brazil) on the same account, can I share movies between them?
No. The license agreement for any particular movie on VUDU is specific to the platform you rent/buy it in. For example, if you own a VUDUBX100 (that is running Amadeus) as well as a VUDU-enabled device (that is running Brazil) on the same account, you would NOT be able to purchase a movie in Am ...
- Why can I no longer access AVN After Dark?
On February 25, 2010 to comply with the policies of our parent corporation, VUDU discontinued operating the AVN After Dark channel. If you have previously purchased content on this channel, you will receive a credit for that amount in your VUDU Account. Previously rented content will not be refu ...
- What is Wikipedia on VUDU?
Wikipedia is a feature that is now available through the Brazil software on VUDU. This feature allows you to view Wikipedia articles about any movie on VUDU, including articles on the director, actor, score etc. Each article also supplies a link back to the movie on VUDU. You can locate the Wi ...
- How can I get a free trial?
Free trials are only available on select VUDU-enabled devices, vary by device, and are for newly activated devices only. See manufacturers for details.
- I don’t like “Brazil”, can I go back to “Amadeus”?
With the public beta software, you can toggle back and forth between "Brazil" and "Amadeus". You can go back to "Amadeus" by going under My VUDU -> Info & Settings -> Enter Amadeus.
- I’m a Mitsubishi or LG customer, can I participate in the “Brazil” public beta?
LG and Mitsubishi devices with VUDU embedded are already running the the production version of our streaming service.
- How can I tell if I have the “Brazil” public beta software on my VUDU Box?
You can check your software version under Info & Settings -> System Info. If you have software version 3.0, then you will have access to "Brazil".
- When will “Brazil” be out of beta and the final version released to the public?
The final version of "Brazil" is scheduled to be released at the end of the year.
- I signed up for the public beta “Brazil”, but I haven’t received the software, when will I get it?
On Monday, November 2, your VUDU Box will be updated with the beta "Brazil" software, and you will be able to access "Brazil" (and go back to "Amadeus") through a link in the "Info and Settings" area of VUDU. If you sign up for the Brazil public beta after November 2, you should receive the upda ...
- How do I give feedback about VUDU’s public beta, “Brazil”?
We're excited to hear what you think about Brazil. After you've had a chance to use it for a few days, please provide us your feedback here: Feedback You can fill out this survey more than once if you have additional feedback as you continue to use Brazil.
- How do I sign up to participate in VUDU's public beta, "Brazil"?
If you are interested in giving the Brazil public beta a try, please submit your email address and the System ID of your VUDU Box by clicking on the following link: Survey You can find your System ID under Info & Settings > System Info > System ID. It is formatted similar to 0x0000. Please ...
- Why is VUDU more expensive than renting a movie at Redbox, Blockbuster, or Netflix?
VUDU’s pricing for movie delivery is comparable to cable VOD and other digital services – and with VUDU you don’t pay subscription fees. VUDU provides the highest quality delivery (1080p and 5.1 surround sound) with maximum convenience (no trips to the store/mailbox, no scratch ...
- How do I receive a free VUDU movie on my LG TV or Blu-ray player?
LG is offering a $5.99 VUDU credit on qualifying LG TV and Blu-ray players: LG BD390 Blu-Ray Player LG 42LH40 42-inch LCD HDTV LG 47LH50 47-inch LCD HDTV LG 55LH50 55-inch LCD HDTV LG 50PS80 50-inch Plasma HDTV LG 60PS80 60-inch Plasma HDTV To receive the credit, simply activate the VUDU service ...
- What bandwidth do I need to use the VUDU service?
Please use the table below to determine the best bandwidth for the quality level you wish to watch: . Streaming devices CE-branded VUDU Players SD 1 Mbps to 2 Mbps 1 Mbps delayed delivery 2 Mbps instant HD 2.25 Mbps to 4.5 Mbps 4 Mbps for instant delivery HDX 4.5 Mbps to 9 ...
- How do I use Pandora on VUDU?
To use Pandora on VUDU, simply use your existing account. If you do not have an account, you'll need to create one. Anything you can do on the Pandora website, you can do on VUDU. To create a Pandora account on VUDU, click on Add User and then click Create. You'll be given an activation code to ...