VUDU FAQs :: Service

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Customer Care and service related question and answers.

There were 20 questions found in this category:

  1. questionWhich criterias are met when searching for videos on Youtube?
    Searching for a video will list any video that has a title, description, username or tag that matches the search term.
  2. questionI'm having trouble viewing my photos on Flickr.
    If you have trouble viewing your photos, make sure that you have set them to be viewable. You can verify your privacy settings at: http://www.flickr.com/account/?tab=privacy and make sure that “Hide your stuff from public searches” is set to “No” If pictures that you e ...
  3. questionMy photos are not being displayed using Picasa.
    If pictures that you expect to see aren’t showing up, make sure they are set to be viewable by anyone.
  4. questionOn-Demand TV video is freezing
    This is due to the source not being able to keep up with the stream. If the video is freezing, that means it is still downloading. Pause the video and give it some time to download before resuming playback.
  5. questionHow can I change the aspect ratio of the video when watching On-Demand TV?
    Use the ‘More’ button to control the aspect ratio of the video. It cycles between “Stetch”, “Boxed” and “Zoom”
  6. questionHow do I navigate Now Being Watched?
    Use the wheel to zoom in or out of the map Press more to cycle between different map views including satellite and terrain.Please note that Now Being Watched shows city data only.
  7. questionHow do I rate a movie?
    To rate a movie on your VUDU Box hold down the ‘More’ button when viewing the details of the movie.
  8. questionWhen I rent a movie, do I have to pay to watch it more than once?
    You can watch a rented movie as many times as you like within the 24-hour period initiated by starting to view the movie. After that, you may opt to extend the rental at a reduced price (Discounted Extended Rental) or buy the movie and store it permanently on your box. Extended rentals are only ...
  9. questionLess than two hours remain in my movie rental period. Can I still watch the movie?
    Yes, but once you initiate the 24-hour viewing period by starting to play a movie, it is inflexible. You can only continue to view the movie until the 24-hour period expires. If you would like to finish the movie after this time, you may opt to extend the rental at a reduced price (Discounted Ex ...
  10. questionHow do Extended Rentals work?
    After a rented movie expires, you may extend the rental for a discounted price. This option is available for 7 days following the expiration of the original rental. Once a rental is extended, the movie is available under the same terms as all rentals: you may store the movie for up to 30 days wi ...
  11. questionIf I purchase a movie, can I delete it and re-download it at a later time?
    You may archive movies in the VUDU Vault, i.e., transfer owned titles to a secure storage area on VUDU's servers to free space on your hard drive for additional purchases. Archived titles will still appear in My Movies and may be downloaded again at any time with no additional charge. Archivi ...
  12. questionDoes VUDU have parental controls?
    Yes. We believe that parental controls are a very important aspect of our service. After setting a passcode, parents can place limits on childrens' ability to browse, rent, buy, and/or play movies that fall within a certain rating or ratings. Every movie in the VUDU library is labeled with it ...
  13. questionWhat if I want to have access to the AVN Channel but don’t want it displayed on my box?
    The Adult Content Settings located in Parental Controls provide three options for visibility of the AVN channel on your box: 1. Hide button—the AVN channel button will not appear on the VUDU Home screen. You would have to change the setting in order to enter the channel or enter thr ...
  14. questionWhat if an adult title I want is missing?
    We work hard to make AVN Channel on VUDU compelling and have deals with most major content providers. If a title gets enough requests and it meets our standards, we will consider placing it on the box. Please send title requests to avn@vudu.com.
  15. questionWhat content providers are on the AVN Channel on VUDU?
    The AVN Channel on VUDU features top content providers like VIVID, Wicked Pictures, Hustler, Digital Playground, Anabolic, Shane Enterprises, and over a dozen others. And, stay tuned because the list is always growing.
  16. questionHow do I sign up for the AVN Adult Channel on VUDU?
    To enable the AVN channel on your box, you must first visit My VUDU on VUDU.com and log in to your VUDU account. On the Manage Box page, you may then activate the AVN channel for one or more boxes in your household. Once you have opted to receive the AVN channel at My VUDU, you can manage the ...
  17. questionWill people know I have adult content activated?
    No, not unless you opt to have the AVN Channel button visible on the VUDU Home screen. You can control the visibility of the channel with the Adult Content Settings in Parental Controls. Otherwise, unless you are in the AVN Channel on VUDU specifically, your VUDU screens looks the same.
  18. questionIs it free to sign up for the AVN Adult Channel on VUDU?
    Yes. As with VUDU’s movie service, you can watch trailers and view information about a film but are not charged unless you choose to rent or purchase a title.
  19. questionWhat are the key features of the VUDU box and service?
    Pay as you go-no activation fees or subscription required. Capable of displaying full HD video. Upconverts standard definition to HD to maximize video and audio quality. Thousands of DVD-quality movies to rent or purchase-new releases and old favorites. Plays back movies instantly-no buffe ...
  20. questionCan I use the VUDU box and service in a different country?
    No, not at this time. The VUDU service is only available in the United States.